Welcome to BitTorrent Help: Your Virtual Help Desk

Allow me to introduce myself. I started working for BitTorrent in April and since then, it’s been my personal goal to make sure any problems you have using our product are resolved in a timely manner. Since our users spend a great deal of time on social networks and consider them the best method for addressing an issue in real-time, we’ve decided to be proactive and introduce the @BitTorrentHelp channel on Twitter.

Why BitTorrent Help?

You, the users, are what keep us growing and that’s why we’ve set up a special portal to make sure all product-related needs are met. There are few communities out there as dedicated and passionate as BitTorrent’s. It has been an extraordinary experience communicating with you on ways we can make your torrenting experience the best one possible.


While we’ve taken the initiative to dedicate a channel to customer service, please note that our forums and FAQ sections have been designed to help you navigate the features of our software and educate you on its capabilities. Additional resources include our:

  • Troubleshooting Section – which is especially effective for identifying recommended next steps when something goes awry.
  • Idea Bank – this was created for you to suggest ways to improve our products.
  • BitTorrent.org forum – a place for developers to exchange ideas on the direction of our protocol.

We encourage you to check in on our forums and FAQ sections first. However, we’re also dedicated to ensuring there’s a human being who cares, on the other end, at your service. So, if there’s something you absolutely must express related to an issue with our client, direct it toward @BitTorrentHelp.

Written by: kara3murphy

Kara leads the social media efforts for both BitTorrent and µTorrent. When not hanging out online, engaging users on Twitter, Facebook, Pinterest, Instagram, and Tumblr - to name a few - she can be found attending concerts, reading, writing, running, taking massive amounts of photos with an iPhone, learning to code, and helping curate the aptly-titled photography advent calendar, PhotoAdvent.

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3 Responses to “Welcome to BitTorrent Help: Your Virtual Help Desk”

  1. Kitty

    I get an error when trying to instal BitTorrent 9: “This is not a valid Win32 application”. Do you have another version available that I could try?

  2. Al Uuereb

    Hi, like a lot of us using Bit Torrent we are Grand Parents with the Grand Children on the weekends. ( yea mom and dad need a break) My 8 year old is a movie nut. He loves movies that entertain his age class. He loves watching kid action movies. He loves serial series of current books.Usally they are the latest releases. Now you folks have a lot to do but push this thought around the table. May be a Bit Torrent for children. Introduce them to more modern information. Now this is only a thought but one thing is for sure there are lots of children out there that love movies and computers, phones, Ipads and the such.
    Thank You for your product. I use it almost every day and LIFT A TOOAST to you All for BitTorrent. Buy the way Keep my home town – San Francisco – happy I miss it living in the Pacific northwest.


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